Refunds & Returns

Standard returns

• Contact American Cream Co. within 14 calendar days of delivery or pickup.
• Items must be unopened, unworn, unwashed, unused, and in their original condition.
• The customer pays return postage. Local customers may coordinate a drop-off at the shop instead.
• Original shipping charges are not refundable unless American Cream Co. made an error or the product arrived defective.
• Approved refunds are returned to the original payment method after the item is received and inspected. Bank processing time may vary.

Defective or incorrect items

Report a defective, damaged, or incorrect item within 14 calendar days of delivery or pickup. Please include the order number and clear photos. Once approved, the item may be replaced with the same item when available, or exchanged for item(s) of the same or equal value.

Items that cannot be returned

• Items showing wear, washing, odors, stains, damage after delivery, or missing original packaging.
• Custom or made-to-order work purchased through the separate quote system; those orders follow the terms stated on the accepted quote.
• Gift cards or other items marked final sale, if offered and clearly identified before purchase.

How to start

Use the contact form on the main website and include your order number, the item, and the reason for the request. Do not mail a return until it has been approved. Returns sent without enough identifying information may be delayed.

Cancelled and pickup orders

Orders can only be cancelled before fulfillment if processing has not made cancellation impractical. Coordinated pickup orders are held for 60 days. If an order is not collected during that period, it will be refunded and the merchandise returned to inventory.